Refund policy

Our guarantee

Stronger fingers in 14 days, or your money back. You have 60 days to claim it. Free returns.

Not for you? Send it back for any reason within 60 days, return label on us.

The guarantee applies to every GRIPPD order, whether you buy one trainer, the pair or the Complete System, and ordinary use is accepted. If your fingers do not feel stronger, or you simply change your mind for any reason (a gift that missed included), you have 60 calendar days after recorded delivery to claim a full refund.

How to claim

Email support@trygrippd.com within 60 calendar days after recorded delivery, with your order number and the email address used for the order.

Returns are free. If a return is required, we email you a valid prepaid return label and the approved return address, and there is no restocking fee. Do not send anything back until we send the label. Do not send a return to the address on the parcel or to our business address unless we instruct you to do so. Send the parcel within 14 calendar days after we issue the label.

You keep every bonus. The free 4 week Finger Plan, the free mystery gift and any other free item that came with your order stay yours and never reduce your refund.

If no valid prepaid return route is available, an approved refund will be issued without requiring a return.

Approved returns receive a refund of the amount paid for the returned product, with no restocking fee. Optional expedited delivery charges are not refundable unless the item was wrong, damaged, defective, or delayed beyond the stated promise.

We issue refunds or replacements without requiring a return for confirmed damaged, defective, incorrect, or undelivered orders. We may also issue a refund without return when the available return route would cost more than replacing the product. This does not reduce your legal rights.

Condition and exclusions

Ordinary use during the guarantee period is allowed. The guarantee does not cover deliberate damage, misuse, unauthorised modification, loss after delivery, or damage caused by ignoring the supplied safety and use instructions.

For a wrong, damaged, or defective item, contact us promptly with your order number and clear photographs or video where reasonably possible. We will arrange a replacement or refund and will cover any required return cost.

Cancellations and refunds

Orders may be cancelled for a full refund before dispatch. After dispatch, the return process above applies.

We will issue an approved refund to the original payment method within two business days and confirm when it has been sent. Please allow up to 10 business days for the refund to appear, although your bank or card provider may take longer.

Nothing in this policy limits rights that cannot legally be excluded.